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Court22 Privacy Policy

Last revision: 2022-11-21

Summary

This Privacy Policy explains how we, Simplitude Bookings AB, VAT: SE559296223601, address: Forskargatan 3, SE-781 70 Borlänge, Sweden, use your personal data when we (a) provide general and personal offers to you as a member of Court22 and (b) carry out transactions according to our Terms of Purchase. ("our Services", "the Services").

  • Court22 is a service for booking appointments in and managing sports facilities

  • We will share your personal data with the establishments with which you book services in.

  • As a user of Court22 you will get access to our booking systems general membership offers.

  • As we at Simplitude Bookings AB are part of a group of companies that share certain administrative systems, we may share your personal data with our sister companies, for administrative purposes.

  • If you have any questions about how we handle your personal data, please contact us at privacy@court22.com

Last revision: 2022-11-21

1. Introduction

Simplitude Bookings AB, VAT: SE559296223601, address: Forskargatan 3, SE-781 70 Borlänge, Sweden, email: privacy@court22.com (”Court22”) provides the website court22.com, or domain that we designate, where you can make purchases of our products in our web shop according to our Terms of Purchase (the "Services").

Court22 offers general member offers and personal member offers on selected products, as well as the opportunity to access discounts, to those who have registered and become members of Court22.

This privacy and personal data policy for our member club Court22 (the “Policy”) explains Court22's handling of our customers' personal data when they make bookings and purchases on court22.com and their rights regarding their personal data in accordance with the EU's General Data Protection Regulation (GDPR). This Policy is therefore aimed at you who are members of Court22.

We at Court22 pay attention and are aware that the handling of your privacy and your personal data is an ongoing responsibility, which is why this Policy will be updated when our handling of your personal data is updated. You will be informed of these changes via publication on this website, email or SMS.

2. Our Principles

We will do our best to protect your privacy by using appropriate technical security solutions. This means that:

  • We will ensure that we have appropriate and sufficient security measures in place to protect your data, and

  • We will ensure that each external partner we work with, who processes your personal data, has appropriate and sufficient security measures in place.

  • We will respect your privacy. You will only receive marketing (via email, text or phone) from us and from other organizations that we have carefully selected.

  • We will be clear about when you can choose which services and mailings you want to receive; for example, there are boxes that you can click out of when you no longer want to receive marketing from us or our partners. In some situations, we may still need to send you an email or SMS with information or questions regarding your membership.

  • We will collect and use individual personal data only where we have your permission, or where we have legitimate grounds for the processing, such as to administer your membership.

  • We will be clear about what information we collect about you and how we use it.

  • We will use personal information only for the purposes for which it was collected, and we will ensure that deletion of the information is done securely.

If we at Court22, or any of our partners, transfer any information outside the European Union and the European Economic Area (EEA), this will only take place with the application of relevant security measures.

3. Personal data we collect

Introduction
Court22 collects personal data from you when you use the Services. This personal data can be divided into two categories; personal data that you provide to us, and personal data that becomes available to us when you use the Services.

We do not sell your personal information to anyone, and we only share it with our service partners who help us provide the Services to you. With your consent, we share your personal data with third parties for marketing purposes when you shop in our web shop. Read more about this below under section 5.

Personal data you provide us with

When you create a member account, we will ask you to provide your e-mail address, your name. If you wish, you can also upload a profile picture that will be visible to other users if you choose to be searchable in the system. You can enter your date of birth and gender so that we can place you in the right category when registering for various activities. You can enter an address so that we can provide you with more relevant information.

To complete a purchase, you need to provide your name and possibly your phone number. This information is necessary for us to be able to deliver the service to you, as well as provide you with information about your orders

Personal data that you make available to us when you use the Services

When you are logged into your member account on court22.com, we at Court22 will be able to access your preferences and your history on Court22. We will be able to see which products and services you show interest in, which types of products you buy, and also which products you put in your shopping cart but then take out of the shopping cart again. We will save and use this information for the purposes listed under section 4. For more information on how we use cookies, please read our Cookie Policy

Your communication with Court22

If you communicate with us by e-mail, post, or any other form of communication, we may save this correspondence and include information (such as name, e-mail address, contact information and any personal information you provide in the message) and use it to respond to or handle your matter.

If you do not want to give us your personal data

The processing of your personal data for the purposes explained in this Policy is a prerequisite for you to be able to become a member of Court22, and/or for you to be able to make purchases with us. If you do not share this personal data, you will not be able to become a member of Court22 and use the services we offer. You also do not have the option to make a purchase without providing certain information that we need to be able to complete the purchase.

4. How and why we use your personal data

We use information we collect about our customers and users for four main reasons

  • to conduct our business and provide (including improving and customizing) the services and products we offer,

  • to enable you and your playing partners to share bookings

  • to provide personalized services tailored to individual users, 

  • to send communications, including promotions to our customers and users, as well as

  • to market services and display advertisements, in our own services and advertising-supported websites.

For these reasons, we combine the data we collect to give you a smoother, more consistent and personalized experience. To improve the protection of your privacy, we have built in technical and organizational safeguards designed to prevent certain combinations of data. Below you will find a list of each purpose for the processing of your personal data, and how these purposes are fulfilled.

Management of your membership and delivery of your purchased services and products:
In order to be able to deliver your ordered products, we use your name and your e-mail address and, where applicable, date of birth and gender in order to be able to provide you with relevant information, and to be able to contact you regarding your orders, we use your telephone number and email address. Information regarding your orders may, for example, include any technical problems or things that affect your booking. We will also use your email address and phone number to send you newsletters about the Services. You can deactivate such types of news and information mailings at any time by going to Settings in your member account on court22.com.

Handling of payment:
If you choose to pay by card, we will store a "key" that can be linked to your card with our payment service provider. We will never store any of your details around the payment. The payment service provider has a connection between our "key" and your card to make your shopping experience at Court22 easier and smoother.

Transfer of personal data to our partners
When you make a booking/purchase with Court22, we will send relevant information about you to the facility where you made your booking. The personal data that is shared with facility owners is name, e-mail, phone number, address, gender and date of birth so that they can handle your booking.

Marketing and advertising
We use data you provide to our companies when registering a member account, data we collect when you make purchases and use our services and websites to provide you with relevant marketing and display advertising that you may be interested in when you visit our websites and subscribe to our newsletters. We will, based on these different types of information, send advertising to your email address, your postal address, or via SMS, and/or show you relevant advertising when you are inside court22.com. If you do not want to receive direct marketing via e-mail, or SMS, you can always go into Settings and opt out.

If you choose to refrain from receiving interest-based advertising, it does not mean that you will no longer see advertising on our websites, but that the advertising that is displayed will not be tailored to you and will therefore be perceived as less relevant.

Statistics and updating of the Services:
Your purchase behavior and purchase history also help us improve the service. The data from your purchases helps us see what kind of products are popular, what kind of offers are most appreciated and used by our members, etc. We will use this information to improve and develop our existing products.

Communication with you as a member:
By entering your contact details, we can contact you if any problems arise with the Services or with your membership. We may also send information and newsletters to your e-mail address and via SMS. You can deactivate the sending of news and information at any time by going to Settings in your account on court22.com

Product improvement:
We use data to improve our existing products and services, including by updating functions. For example, we use error reports to improve security features, user behavior, search queries and clicks on our sites to improve the relevance of search results, content on sites and placement of relevant content for you on our sites.

Security:
We use information to protect the security of our products, services and customers, to detect and prevent fraud, to confirm the validity of software licenses, and to resolve disputes and enforce our agreements. We may also block the delivery of a message or remove the content if it violates our terms.

Other purposes:
If we intend to use personal data in any way that does not comply with this Policy, you will be informed of this use before, or at the time, the personal data is collected. Alternatively, we will obtain your permission after collection but before such use.

5. When and how we share information with others

It may sometimes be necessary for us to share your information with other companies in our group or with companies that perform services on our behalf (such as hosting our servers or performing support services) so that we can provide you with our services.

In cases where we share information about you with others, we have ensured that these companies comply with our data protection requirements, and they are not permitted to use the personal data they receive for any other purpose.

In order to offer you the Services, we may share your personal information with our group companies and partners (i.e. companies we have employed that provide customer support or help protect and secure our systems) who have been tasked by us to process your data on our behalf and in accordance with our instructions, this Policy and other appropriate privacy and security measures. We may also disclose personal data as part of a joint transaction, such as a merger or sale of assets.

When you enter your card details to pay for a purchase, we will share this payment information with banks and other companies that process such transactions or provide other financial services, as well as for fraud prevention and security purposes.

Finally, we may need to disclose or save your data when we consider it necessary to:

  1. comply with the law, legal process, government decision or court order and release information to the police and other competent authorities;

  2. be able to apply our General Terms and Conditions and/or other agreements;

  3. protect our customers, for example to prevent spam or fraudulent attempts, or to facilitate the prevention of death or serious injury;

  4. manage and maintain the security of our products, including preventing or stopping an attack on our systems or networks; or

  5. protect the rights or property of Court22, including enforcing the terms governing your use of the Services, but if we become aware that someone is using our Services to trade in stolen intellectual property or physical property belonging to Court22, we will not ourselves investigate a customer's private content, but we can then hand the matter over to a police authority.

  6. When logging in, reCAPTCHA may be used to maintain the security of our website.
    Read more about what this means here: reCAPTCHA

6. Your rights

Court22 complies with current data protection laws in the European Union, which, where applicable, include the following rights:

  • You have the right to request a register extract (as defined in the legislation) and access to a copy of your personal data free of charge and to request correction and, in certain circumstances, deletion of your personal data,

  • You have the right to request restriction and object to processing of your personal data that takes place due to our legitimate interests,

  • You have the right to lodge a complaint with a data protection authority. Integritetsskyddsmyndigheten is the authority in Sweden that supervises how we as a company comply with the legislation,

  • If the processing of personal data is based on your consent, you have the right to withdraw your consent for future processing of your personal data at any time.

  • You have the right to request that we hand over your personal data to another organization responsible for processing your personal data (personal data controller) in cases where our right to process your personal data is based either on your consent or the fulfillment of an agreement with you.

You will be given reasonable access to your personal data at no additional cost, if you request this via privacy@court22.com. If we are unable to provide you with access within a reasonable time frame, Court22 will provide you with a date for when information can be provided. If such access is denied, we at Court22 will explain to you why it is denied.
When we process your personal data, we do so together with our group companies in order to be able to offer you the products and services that you use and have ordered, run our business, fulfill our contractual and legal obligations, protect our systems and customers or fulfill the legitimate interests which is described in detail in the sections "How and why we use your personal data" and "When and how we share information with others" above. When we transfer personal data from the European Union, we do so based on several legal mechanisms, as described in the "Our policies" section.

Information about your right to object according to Article 21 of the GDPR (profiling, direct marketing)

1. Processing of your personal data that takes place due to our legitimate interests
You have the right to object at any time, for reasons related to your particular situation, to our processing of personal data about you based on and Article 6.1 (f) GDPR (processing for the purpose of protecting our legitimate interests), which includes profiling based on these provisions in the sense referred to in Article 4.4 GDPR.
If you file an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms or if our processing is for the establishment, exercise or defense of legal claims.

2. Right to object to the processing of data for marketing.
In some cases, we process your personal data for direct marketing and telemarketing. You have the right to object at any time to the processing of personal data about you for such marketing, which includes profiling to the extent that it is related to such direct marketing.
If you object to processing for direct marketing purposes, we will no longer process your personal data for such purposes.
If you choose to oppose processing that includes profiling of your personal interests and behaviors, or refrain from receiving interest-based advertising, this does not mean that you will no longer see advertising on our websites and services, but that the advertising displayed will not be tailored to you and therefore perceived as less relevant.

There are no formal requirements to object, please contact us at privacy@court22.com.

Please note that if you request that we not contact you by e-mail, we will keep a copy of that e-mail address on our mailing block list to ensure that you do not receive unsolicited e-mails.

7. Security measures regarding your information

To protect your privacy and the personal information you provide through your use of the Services, we maintain physical, technical and administrative safeguards. We continuously update and test our security.

We limit access to your personal data to those employees who need to know the information to provide you with services and offers. In addition, our employees are trained on the importance of confidentiality and maintaining integrity and security.

We will take appropriate disciplinary action to ensure that our employees uphold their obligations regarding your personal data.

8. Preservation of personal data

Personal data handled by Court22 can be stored and processed in the region where you live, in Sweden, or in other countries where Court22, our partners, group companies or suppliers operate. We take steps to ensure that information that we collect under this privacy policy is processed in accordance with the provisions of this policy and in accordance with applicable law where the information is located.
If we were to transfer your personal data to third countries, i.e. countries outside the EU/EEA, we will enter into agreements and take other measures in accordance with applicable legal requirements.

We store your personal data for as long as it is necessary to provide the Services, or as long as it is required to fulfill our legal obligations. We will keep your data for as long as you are a member of Court22, and up to 24 months after you made your last purchase, or 24 months after you became inactive, or chose to end your membership, in Court22.

Criteria that determine the time for how long we store data can be, for example:

How long is the personal data needed to provide the Services? This includes, among other things, maintaining and improving the technical performance of the Services, protecting our systems and administering necessary business and accounting information. This is the general rule that underlies the calculation of most retention periods.

Is the personal information of an extra sensitive nature? In that case, a shorter retention period is usually used.

As a registrant, have you approved the use of a longer retention period? In that case, we store the information in accordance with your permission.

Has Court22 legally, contractually or otherwise undertaken to store the information? Examples may be mandatory data retention legislation in certain countries, such as accounting reasons, government orders to retain data relevant to investigations, or data that must be retained for the purpose of resolving a dispute.

For more information about where and how long your personal data is stored, please contact Court22's data protection officer, you will find the contact details under "Contact us" below.

9. Excluded

Aggregated data:

Aggregated data is collected and processed to monitor and evaluate user trends regarding the Services. This means that information about your use of the Services is collected and anonymized in a way that means that we can no longer connect the information to you. We use this anonymous information about how our members use the Services for statistics, service improvement and product development of the Services. This information will be completely anonymous and does not constitute personal data. Such information may therefore be stored longer than your personal data.

Anonymization means that data that was once personal data is removed from what can link it to an individual, as well as separated from what in the future can make it possible to reconnect this data to an individual. This treatment of data is a step further than the pseudonymization process, which means keeping certain information separate to make it more difficult to identify a person to whom the data is linked. Court22 will anonymize your personal data after 24 months of inactivity.

Third Party:

This Policy does not apply to personal data that you provide to another user via the Services or when you otherwise use third-party services such as messaging services and payment services

Children:

Court22 does not knowingly collect personal data from persons under the age of 13. If you are under the age of 13, do not submit personal information through the Services. We encourage parents and guardians to monitor their children's Internet use and to help enforce our Privacy Policy by instructing their children never to submit personal information through the Services without their permission. If you have reason to believe that a person under the age of 13 has provided personal information to us through the Services, please email us at privacy@court22.com and we will endeavor to remove that information from our databases.

10. Changes and updates to this Policy

We will update our privacy policy as necessary to reflect customer feedback and changes to our Services. When a policy is updated, the date of last update at the top of the policy changes and the changes are described on the Change History page. If there are major changes to the policy or to how Court22 uses your personal data, you will be notified via notice on the web or email before the changes take effect to the extent required by law. Please read this personal data policy from time to time so that you stay informed about how Court22 protects your personal data and your privacy.

11. Questions, concerns and complaints

If you want to ask questions or have comments about our Policy and our security methods, please contact us at:

Simplitude Bookings AB
Att: Privacy
Forsgargatan 3
SE - 781 70 Borlänge

privacy@court22.com
+46 72-1885788

You are also welcome to contact our data protection officer at:
dpo@court22.com

We handle your case promptly and within statutory times.

12. Other services

Payment service providers

We offer you an additional payment solution through a third-party payment service. You can use this payment method when purchasing products online. We collect your personal data for the purpose of transferring our payment collection to the third party payment service provider. We collect your personal data such as name, email and information about your order. Our legal basis for collecting your personal data is necessary to fulfill a contract. Through the third-party payment service provider, you can pay. The third party payment service provider may offer you to pay within a certain number of days, or to split your payment.

Swedbank is a payment service provider that you can choose as a payment method when you make a purchase with us. If you choose Swedbank Pay as a payment method, we will transfer personal data that is necessary to fulfill your order, such as name, e-mail, telephone number, address, social security number and information about your order. Our legal basis for collecting your personal data is necessary to fulfill a contract. For full terms and conditions, visit their website Swedbank.com Swedbank Pay Privacy policy.

Swish is a payment service provider that you can choose as a payment method when you make a purchase with us. If you choose Swish as a payment method, we will transfer personal data that is necessary to fulfill your order by receiving a QR code from Swish and information about your order. Our legal basis for collecting your personal data is necessary to fulfill a contract. For full terms and conditions, visit their website Swish.nu Swish Privacy policy.